Frequently Asked Questions (FAQ)

1) Service Information

Where do you ship to?

Every year we run shipments to:

- UK (Felixstowe)

- Europe (Barcelona)

- New Zealand (Christchurch)

- Isle of Man TT packages (includes accommodation and ferry tickets)

Do you offer other services?

We sometimes run special shipments for unique events or group

requests.

If you’d like to go somewhere else, ask us — we’re open to new routes

when there’s enough interest.

How does the typically process work?

1. Complete the booking form and pay your deposit (balance due one

month before shipping).

2. Drop your bike at the nominated depot (Melbourne, Sydney or

Brisbane).

3. We secure it into one of our custom cradles (we don’t use crates).

4. The container departs and we manage the customs clearances at both

ends.

5. You collect your bike at the destination depot and start your trip.

Why not crated bikes?

Our custom cradles are designed for bikes, safer in transit, and avoid the storage and customs headaches that come with crates.

2) Shipping Information

What bike sizes are accepted?

- Standard size: up to 2.3m long.

- Long bikes: over 2.3m.

- Special category: Gold Wings, big tourers, sidecars and trikes need a

specific quote.

Do you offer one-way or return shipments?

Yes — you can book either one-way or return. Most riders choose return, but one-way is always an option.

How long does shipping take from drop off to pick up?

- UK/Europe: about 70-80 days.

- NZ: about 14–24 days.

What about delays and disruptions?

International shipping can be affected by things outside our control — weather, strikes, politics or global events. These may cause delays or changes to schedules. Get Routed will always do our best to minimise the impact, but we can’t be liable for disruptions or extra costs (like flights or accommodation).

What about storage at depots?

We have depots in each location that offer storage services. Costs vary between locations.

Are there a minimum number of bikes required for each shipment?

All shipments (outbound and return) require a minimum of 10 bikes per container.

- If numbers are insufficient for any depot (outbound or return), motorcycles may be sent or returned to a different depot (Brisbane, Sydney or Melbourne). Get Routed will endeavour to limit any change of depot to within one state of the original departure or destination.

- Your return depot might not be the same as your origin depot.

If your origin (or return) depot is not your preferred choice, speak to us

about options (which may include riding there yourself or linking you with

a national transport provider).

Are there a minimum number of bikes required for each shipment?

All shipments (outbound and return) require a minimum of 10 bikes per container.

- Your return depot might not be the same as your origin depot.

If your origin (or return) depot is not your preferred choice, speak to us

about options (which may include riding there yourself or linking you with

a national transport provider).

3) Insurance Information

Is insurance included in the shipping cost?

No. Shipping covers logistics only.

How do I arrange cover?

We recommend our broker, Bernie Ryan (0405 500 871 / [email protected]), who can assist with container insurance and travel insurance.

Do some countries require specific insurance?

Some destinations require local road insurance (e.g. UK/Europe).

We recommend Tour Insure - https://www.tourinsure.de/en/home

4) Payment Information

What are the costs?

Costs for each trip are detailed on the website.

What does the cost include?

- Container hire and port transport

- Sea freight

- Customs clearances at both ends

- Loading and unloading

What’s not included?

- Transport to/from depots

- Insurance (see point 3)

- Storage

- Local rego, permits or road taxes if required

- Any cleaning required (if your bike is not spotless)

- Anything else as covered by our terms and conditions

What deposits are required?

- NZ/UK/Europe: $600

- Isle of Man TT packages: $1,500

Deposits are non-refundable but may, at Get Routed’s discretion, be rolled to a future shipment or refunded if a replacement rider is provided.

When is the balance payment due?

The balance of payment is due one month prior to the scheduled packing date.

What are the payment options?

Invoices will be issued 6–8 weeks before packing with payment instructions (credit card or bank transfer).

Do you accept late bookings?

Not accepted within 4–6 weeks of departure unless there’s a cancellation.

When do you provide refunds?

No refunds are given for unused services, cancellations, no-shows or if you choose not to travel. Refunds will be provided if an entire shipment does not proceed or as otherwise allowed for in our Terms and Conditions.

When do you provide refunds?

5) Packing Information

How do I prepare my bike for shipping?

Every bike must be prepared according to the Bike Shipping Preparation Checklist.

When will the packing date in Australia be communicated?

Confirmed bookings will be sent an information pack a minimum of 60 days prior to the packing date.

Indicative packing dates are listed on the website.

Why is cleaning so strict?

Quarantine checks are tough, especially into NZ and on return to Australia. Even small traces of dirt can hold your bike up and add costs.

Tents and camping gear must also be spotless otherwise they can be destroyed or treated at your expense.

6) Collection at Destination

What do I need to collect my bike?

- Passport (required to prove ownership)

- Rego papers if asked

When do I collect it?

Collection dates are listed on our website. After that, depot storage fees apply.

Will customs ever hold up my bike?

In some cases, customs may decide to physically inspect bikes on arrival.

This is outside our control and can add time or cost to clearance.

7) Collection upon return to Australia

When can I collect by bike in Australia on the return shipment?

Indicative dates will be shared on the website.

8) Permits, Registration & Licensing

What documents do I need for my trip?

- Current Australian motorcycle licence

- Registration papers

- Passport

- Insurance information

How long can I ride overseas on Aussie plates/licence?

- UK & Europe: you can ride on your Australian rego plates for up to 6 months (must stay current).

- Australian licence is valid for 3 months in each country.

- An International Driving Permit (IDP) is strongly recommended in Europe.

Do I need a Carnet?

No — not for travelling to the UK, USA, Europe or NZ.

Do I need an import approval to bring my bike back into Australia?

Yes - The import document is called a Vehicle Import Approval (VIA). This is necessary to bring your bike back into Australia. We recommend applying for this just prior to packing ex Australia.

https://www.infrastructure.gov.au/infrastructure-transport-vehicles/vehicles/importing-road-vehicle-australia

What if I want to bring a foreign bike into Australia?

You either need a VIA (only relevant for Australian residents) or a Carnet. A Carnet will only allow for temporary import of the motorcycle.

9) Personal Luggage

What do I do with my suitcase while riding overseas?

You can leave empty suitcases or bags at the destination depot so they’re there when you return your bike. Label them clearly with your name and rego

10) Damage to Motorcycles & Gear

What if my bike or gear is damaged?

We take all reasonable care but Get Routed doesn’t accept liability for damage. Riders are responsible for packing panniers and gear properly, labelling them clearly, and taking photos before handover.

Insurance is the only way to cover yourself for damage or loss.